A little flavour of what's in store...

Wednesday, May 23, 2007

Thank you for taking the time to write back to us

In the words of the Carpenters song - "Mr Postman look and see if there's a letter for me?"

Fabulous Photo Gifts continues to amaze and delight customers with the quality of customer support and the photo gift itself. In fact, just this Sunday gone, the office phone rang and was of course answered.

The caller was so enthusiastic in her praise for our service and helpfulness, that it took her a full five minutes to get to the purpose of her call (checking to see if we'd received her postal order).

She asked what happened next? What did she have to do?

The answer is very simple. Once we've received your order (either by post with accompanying payment or online) we process your image, adjust for balance, levels and contrast etc, re-size as required (in proportion) before checking if any cropping is required to fit the photo gift ordered.

If it involves a serious crop, then we'll usually try to contact the customer and seek advice - even if that means emailing thumbnails of what the image will look like once cropped.

All you have to do is sit back and wait for the postman. Currently our Jigsaw orders are made and delivered in about 10 days, whilst our new CD photo clocks are made and deliverd in 5 days. (During busy periods, delivery may be within 14 working days - please contact us if your order is urgent).

So with such attentive service, it's no wonder that we still get regular comments like:

"I was delighted with the jigsaw thank you very much, it arrived this morning.

Kind Regards"

"Hi Mandy - thanks for getting back to me. The post-man has just delivered the puzzle this very minute!! Looks great, thanks"

If you'd like to read more about what our customers are saying about us, then click here. If you'd like to purchase your next gift from a small, friendly company that really cares about its customers, then click here for some photo gift inspiration.

P.S. If you submit a picture of someone receiving their fabulous photo gift, we'll publish it on our website and enter you into our free yearly prize draw!

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