Fabulous Photo Gifts new website design goes live

Hi There.

Just wanted to let you all know that after a few months plotting and planning, we've just put live the new website design for Fabulous Photo Gifts.

Obvious changes like a new page header incorporating our new 2008 look (the jigsaw piece outline) and the new easy - quick gift navigator panel down the left hand side of each page are easy to spot.

More subtle changes include a new page linking system and some old pages have been updated with newer information - noticeably our FAQ's and How to Order pages.

Other changes will be happening over the next few days but they won't affect your online photo gift purchasing or your 'funds for life' fund raising orders.

So- go visit, enjoy and if you feel compelled to do so, then pop back here and leave a comment.

Click here to visit our new-look for 2008 personalised photo gift website.

Thankyou

The Fabulous Photo Gifts technical team.

new visual guide to photo gift shop pages

New feature on Fabulous Photo Gifts – the visual page guide.

We just wanted to tell you about a new feature on the Fabulous Photo Gifts website.

It's a visual 'map' of a typical photo gift item shop page. Visitors to our site will notice that every individual shop page has the same layout – a picture of the gift idea, some text explaining the photo gift and then a series of purchase options below where you can actually add an item to your basket.

There is other information like delivery times, postal order forms and links to other help and information pages too.

Our new visual display highlights all the features and explains their purpose so you'll be able to get more out of your online photo gift shopping experience.

The addition of this new feature came about as we appreciate that for many, a visit to Fabulous Photo Gifts may be the first time many have actually purchased something online, certainly for many, the first time they've personalised a photo gift online so we wanted to make the experience as easy as possible.

You can view the new visual shopping page guide by clicking here.

You'll also find links to the new visual guide on the 'how to order' and 'faq's page'.

You'll find helpful little note boxes pointing to key areas of information. However, why not explore on your own or if you have any questions, then don't hesitate to get in touch by email or phone and we'll be more than happy to help you further.

FAQ's - Why the two delivery times?

FAQ's – Why the two delivery times?

With the addition of the new range of photo gifts – photo mugs, photo mousemats, photo t-shirts etc, because these gift ideas and our new range of novelty jigsaws undergo a different production process to that of our traditional photo jigsaw puzzles, we were able to greatly reduce the delivery times on these photo gift ideas.

When you place an online photo gift order with Fabulous Photo Gifts, you'll receive a courtesy email giving you confirmation of the delivery time of your order.

It looks like this:

Many thanks for your order. Please accept this confirmation that your order has been received successfully.
If there are any problems with your order we will be in touch.
Your delivery is scheduled for approximately 27/07/2007 - If you have posted images or CD's, these may arrive back seperately to your order.
The above delivery date is for our boxed and standard jigsaw range only. Express jigsaws and all other photo gifts will be delivered in 5 to 7 days time
Thank you for using Fabulous Photo Gifts, a sister company of Purple 13
mandy@fabulousphotogifts.co.uk
www.fabulousphotogifts.co.uk
www.purple13.co.uk contemporary photo art by Mandy Collins

You'll notice the date (in this example 27/07/2007) is 14 days on from placing your order. This date refers to the delivery of our range of standard and boxed photo jigsaw puzzles only.

The line underneath re-iterates that all other photo gifts including our novelty and express range of photo jigsaws will be delivered in the stated 5 to 7 days from placing of your order.

If your order is going to be delayed further, we will endeavour to contact you.

Our apologies for any confusion caused, however, as most of our orders include both boxed jigsaws and other photo gifts, we agreed that it was better to leave both sets of dates in the email you receive.

The Fabulous Photo Gifts web design team.

Image upload FAQ's from Fabulous Photo Gifts

Q) My photograph won't upload.

On very rare occasions, customers may experience difficulty in personalising the gifts in their shopping basket on Fabulous Photo Gifts. If your upload isn't working, try our handy tips below or just contact us for help and advice.

From our experience of those customers, we've put together the following tips to help make your image upload successful.

When personalising your gift during the checkout process at Fabulous Photo Gifts, when your image upload is successful, you'll see a little confirmation “Upload Successful” in the top left hand of your screen, the product picture will change to a small version of your own photo and the status will change from personalise (in purple) to personalised (in green). If you've personalised all the items in your basket, you'll then be shown the checkout button so you can enter your card details and complete your order.

If you don't see the confirmation message, change of product image etc or you get an “upload failed” message, then it's usually due to one of the following 4 reasons:-

Your Internet connection speed may mean a large file takes a long time to upload. Have patience.

Your connection to our image server 'times out' before the upload has completed. A slow connection speed in conjunction with a large image file may cause this – try again or try making your file size smaller.

Your image file is too big. We can accept file sizes up to 10Mb, however, many Internet Service Providers may cap your outgoing file upload size to smaller sizes than this. Try resizing your image.

The most common reason for a failed upload is when your file name has corrupted. This usually happens when a file name has a space or non-conforming character (e.g a slash /) in it. We usually recommend opening your image and SAVING AS giving your file a title like jigsaw1 and saving as a .jpg format. This usually resolves most uploading issues. Don't worry about the file name – we don't receive the file name so it won't affect how your order is processed. Our uploading program assigns its own 10 digit unique number to each image.

If you still struggle to get your image upload to go through, we can try one of two things.

Either email us your intended image and we'll email back a small thumbnail of the image that you can then use to process your order and payment. We'll tie up the original image visually from the small upload and process as normal.

Alternatively, print off our postal order form and send your order, together with your print or CD to us for prompt attention. If you're intending to scan your own photo and then send it, make sure you scan at 300dpi and check your scan at full print size. You'd be amazed how often 'home scans' show dust and other marks on the image that we cannot remove.

We offer a free scanning service using the latest scanning equipment and software and would rather scan your photograph for you then receive a poor quality scan we can do little to adjust. (Maximum scanning size is A4)

We suggest if you are sending prints or CD's that you send them by recorded delivery as Fabulous Photo Gifts cannot be responsible for any lost or damaged material until it's in our signed for possession. We return all photographs and CD (if required) by recorded delivery. (We charge a £1 extra for this postal service but this just goes towards covering your return recorded delivery cost. If you do not require your print or CD returning, just omit the £1 extra postage cost).

Make sure your photograph is packaged well in stiff backed envelope or similar to avoid damage.

Please don't be tempted to print off your own copy from a scan – very often we receive 2nd generation prints printed on normal paper (not photo glossy etc) and this again will affect the overall quality of your finished photo gift.

If you are having difficulties getting your image to upload, or you require any other information or help, please do not hesitate to contact us, either by email: enquiry@fabulousphotogifts.co.uk or by telephone: 0845 003 4118.

We're friendly, knowledgeable and have many years experience in image manipulation and digital photography. We want your photo gift to exceed your expectations to the point where we always try to remove any red-eye or other obvious blemishes, tonal corrections, contrast and colour etc as part of the service.

Q) Another question we're often asked is “How can I check the file size of my photograph?”.

This is a bit easier. Navigate to the folder where your digital photo file is stored. Then right click on the photograph file itself and select properties. This will tell you how many Kb or Mb your file size is. Remember, there's a 1000 Kb's to 1 Mb.

You can check out more frequently asked questions – real questions from real customers – on our helpful FAQ's page. Click here to visit it.

You'll also find helpful product specifications including printable area etc on our product specifications page.

We're shortly be adding a whole new range of photo gifts including mugs, mousemats, coasters, tea trays, chopping boards etc and we'll be updating the specification page with these new products also.