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Saturday, May 10, 2008

Problems getting your image to upload - try these tips

Problems getting your image to upload?

Well I'm writing this post not because we get a lot of failed photo uploads or a lot of customers querying that their image didn't upload, but very occasionally we do get a phone call from a customer that's been pulling their hair out before calling us. Hopefully these few tips and tricks may help you (and save your hair).

(They're also good web / file husbandry as well).

When an image won't upload try:

1) Opening your image and re-saving it. Sometimes, that's all it takes. Perhaps a file corrupted or the path to it was faulty.

2) Check for upper case letters in your file name. It's good practice to save all files in lower case (little letters).

3) Check for spaces in your file name. Again, it's good practice to not use spaces in your file names e.g my dog.jpg. Instead use my_dog.jpg - use the underscore (usually shift+ the 'dash' button - next to the +/= button).

4) If you work in other file extensions, particularly those that support layers (like photoshop files .psd), even though you saved your image as a .jpg at maximum quality, sometimes, the layers still get saved so it isn't a true flat image .jpg. Try flattening your photoshop file first and then save as .jpg. This should solve the problem.

Just a few tips there that might get you out of trouble and not just when you're ordering a Fabulous Photo Gift. Spaces in file names or a mixture of upper case and lower case characters are not best practice. In our experience, file corruption on your hard drive is rarely an issue and would need a lot of bad segments for it to become a real problem.

Also check your remote/back up discs or hard drives are not suffering from poor storage or constant copying and moving of files. Disk defragment is a clever and useful utility on windows' computers for solving such issues.
Jonathan - Fabulous Photo Gifts.

1 comment:

Benny Greenberg said...

This is great - Many people have this issue and these tips should solve man-a-problem.

Great Stuff!