A little flavour of what's in store...

Thursday, May 08, 2008

Do you check your e-mail junk folder?

Hi there.

The reason I ask 'do you check your email's junk folder' is that recently we've noticed a couple of interesting instances when customers have failed to reply to our emails querying their order - perhaps its an issue over best 'crop' and we were wanting to check with the customer before printing etc.

When you place an order with Fabulous Photo Gifts, in addition to your PayPal transaction receipt which is sent by PayPal (not us), you also receive very shortly afterwards a confirmation email from ourselves, with a note about expected delivery times.

This email and any subsequent emails are sent to the email address on your PayPal account.

Sometimes, despite our very clean mail server providers, our emails seem to go into people's junk folders. As a precaution, if the email address is a Hotmail one, we'll even copy the message and send it via our own business hotmail account.

The bottom line is that sometimes, despite our best efforts, our emails go into your junk folders. So consequently, you may think we've not acknowledged your order etc.

Please check your junk email folder regularly - not just for our mail but for any genuine emails that may have been misplaced. You'd be amazed all the genuine emails that get diverted without you knowing.

In 99.9999% of cases, our emails are either in your junk folders or they were sent to an old/other email address on your PayPal account records.

If you really haven't heard anything from us, please feel free to call us or email us directly.

You'll find all our contact details here on our Contact Us page. We haven't printed them here in case of spammers!

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