A little flavour of what's in store...

Monday, July 20, 2009

Another great support act - Tumblr

You may have read some time ago that we were running our own daily fantasy iPod playlist over on our Tumblr account.

Tumblr is a great place to build an easily indexable collection of blog posts, web site favourites, music and video, pictures etc. and share your collection with everyone else.

There are also some great nifty tools making it easy to share content on your Tumblr account.

I have Stuart Sharpe to thank for first bringing it to my attention. It's a great sharing platform.

However, the other day, I kept getting an error message when trying to upload a new link. I was patient, tried a few more times but kept getting a 'report to Tumblr' message so I did exactly that - reported the fault.

Well I don't know what time it was where they were but they were soon back with an email and a further email saying that they were looking into. In the meantime, I replied that the problem had either cleared itself through their intervention or of its own accord, either way - thank you.

Here's the message I received back:

"Hi, Jonathan. It must have been of its own accord. Regardless, I'm glad this issue is resolved. Please let me know if there is anything else I can help you with and thanks for using Tumblr! Marc :-)"

Pleasure doing business with you boys.

You'll find an equal, if not greater attention to customer care right here at Fabulous Photo Gifts - it's so nice to know we're not the only ones put a human face to a sometimes faceless web.

1 comment:

techdeco monk said...

Tumblr's support staff is some of the most responsive I've encountered.

Great platform, good folks.