A little flavour of what's in store...

Showing posts with label technical support. Show all posts
Showing posts with label technical support. Show all posts

Friday, May 01, 2009

Vroom Vroom!



Last week, our hosting company completed an upgrade of their servers. They're now faster, more capable and the benefit is being felt already as visitors to fabulousphotogifts.co.uk will be appreciating the smoother, faster interaction with our website.

We'd like to take a moment out to thank our hosting team for keeping the downtime to an absolute minimum whilst they carried out, what by any standards, was a very smooth transition to new hardware.

If you were unfortunate enough to have your personalised photo gift shopping experience interrupted by these vital upgrade works, we'd like to apologise to you now.

Why don't you head over to Fabulous Photo Gifts now and add a little vroom vroom to your photo gift shopping?

(picture credit: cesarastudillo)

Wednesday, April 15, 2009

Technical Update - Fabulous Photo Gifts

Dear Customers.

12.10pm (GMT)

Our web hosting provider in London has confirmed a problem with their hardware infrastructure and are working to resolve the situation and restore the Fabulous Photo Gifts website as soon as possible.

We're sorry for any inconvenience caused.

The Fabulous Photo Gifts technical crew.

Thursday, June 12, 2008

ADSL - UPDATE - We're back!

Technical Update - 18:00 - 12th June 2008

Hi folks! Just a quick update to let you know our ADSL connection was soon repaired (our thanks to those hard working technical people in London) and our phone lines are working again.

Just to remind you that our website, email and online secure payments were unaffected during this short outage.

Thank you for bearing with us if you've been trying to phone us.

Fabulous Photo Gifts - Technical.

ADSL Outage - sorry - only incoming telephone calls affected

Technical Upate: 16:20 (GMT) Thursday 12th June 2008

Please be aware that our ADSL service provider is experiencing technical difficulties.

This means we are unable to receive incoming / make outgoing phone calls on our Phone system.

Our apologies for any inconvenience - we've been assured that the problem is a temporary one and we'll soon be back up.

Our e-mail, website and your online orders and payments remain unaffected and continue to function normally.

Thank you for your patience.

Fabulous Photo Gifts - Technical

Thursday, September 20, 2007

Technical support update

Technical Support Update:
Dear Customers

20/09/2007 - 10.50 GMT - Our website experienced a 10 minute period of downtime due to our Lease Line providor experiencing technical difficulties with one of their Firewalls.

We apologise if you were unable to continue your photo gift purchase during this time.

If you were in the process of submitting an order, you may wish to email us to confirm receipt.

Technical issues have now been resolved and fabulousphotogifts.co.uk is now back online.

Fabulous Photo Gifts Technical Team.